intercom.comIntercom: The complete AI-first customer service solution

Increase agent efficiency by 31% with Fin AI Copilot Learn more Increase agent efficiency by 31% with Fin AI Copilot Learn more Increase agent efficiency by 31% with Fin AI Copilot Learn more Product For customers Instant service, exceptional experiences Fin AI Agent More than a chatbot. Resolves 50% of support volume. Instantly. Omnichannel Meet your customers where they already are. Help Center Help customers find accurate answers themselves. For support agents AI-first tools for more efficient agents Inbox Maximize productivity with an AI‑enhanced inbox. Fin AI Copilot Make every agent an instant AI-powered expert. Tickets Optimized to resolve complex issues efficiently. For support leaders Tools and insights to empower your team AI Insights & Reporting Performance-boosting AI optimization tools. Workflows Automate at scale with our visual builder. Outbound messaging Get ahead of known issues and reduce volume. Resources Featured The Intercom Customer Service Trends Report 2024 Gripping insights from top companies… How AI is transforming customer service tech stacks Take your tech stack into a new age… Blog Customer service news and insights Help Center How to install, set up & use Intercom Resource Library Explore the latest trends & releases Developer Hub Integrate with, or build on Intercom Webinars Sign up to hear from industry experts Academy Take a deep dive course on Intercom Intercom Community Find expert answers and inspiration Customers Browse real world CS case studies Pricing Contact sales Sign in View demo Start free trial The new age of customer service is AI-first AI-first is a totally new way to deliver customer service. The entire Intercom platform is powered by AI—so customers get instant support with an AI agent, agents get instant answers with an AI copilot, and support leaders get instant AI insights. View demo Start free trial Intercom is the only complete AI-first customer service platform Fin AI Copilot Fin AI Agent Tickets Inbox Help Center Omnichannel Reporting Workflows Outbound Messaging Apps & Integrations Knowledge Hub A personal AI assistant for every support agent. An open letter from our CEO: welcome to the age of AI-first In customer service, we all share the same goal: to provide best-in-class customer experiences. AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone. AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders. All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need. Eoghan McCabe CEO and Co-founder PS. Read our Things we believe page to see our take on the future of Customer Service AI-first customer service for customers, agents, and leaders For customers Instant service, exceptional experiences Learn more Fin AI Agent Provide 24/7 support and resolve 50% of support volume, instantly. It’s so much more than an AI chatbot. Omnichannel Deliver exceptional experiences wherever your customers are. Help Center Help customers find accurate answers when and where they need them. For support agents AI-first tools for more efficient agents Learn more Inbox Maximize productivity with an AI-enhanced inbox. Fin AI Copilot A personal AI assistant for every support agent. Tickets Resolve complex issues quickly with tickets optimized for collaboration. For support leaders Tools and insights to empower your support team Learn more AI Insights & Reporting Robust reporting and insights for your entire support operation. Workflows Build powerful automations with our no-code visual builder. Outbound messaging Send proactive messages to get ahead of issues and reduce inbound volume. The results speak for themselves, so do our customers Lightspeed Read quote by $ Lightspeed The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Sam Forde Merchant Support Manager, Zapiet Read quote by Sam Forde TravelPerk Read quote by $ TravelPerk MOO Read quote by $ MOO Meeting customer demand has never been smoother, leading to an impressive 98% CSAT. Jeff Cardoso Vice President Operations, Azazie Read quote by Jeff Cardoso Culture Amp Read quote by $ Culture Amp MoneySupermarket Read quote by $ MoneySupermarket Coda Read quote by $ Coda Load More We’re leading the competition in every single category In G2’s most recent User Satisfaction Ratings for Customer Service, Intercom rates highest across the board. Based on over 19,000 reviews from real customers. Read the G2 Report Number of categories won Intercom 79 Freshdesk 6 ZohoDesk 4 Hubspot 1 Zendesk 0 The complete customer service platform Messenger Inbox views Help Center customization Multiple Help Centers Workload management Multiple team Inboxes Macros Inbound and outbound phone calls Messenger calls Messenger screensharing Interactive voice response Fin Custom Answers Workflows for Fin Content targeting Multiple content sources Pre-built reports Custom reports Conversation topics App Store APIs and SDKs Custom roles Custom objects Custom actions Custom events SSO & identity management Banner messages Tooltips Product tours Surveys 1:1 Posts/Chats Series Simple, transparent pricing for all The best of AI-first customer service. Free for 14 days. No credit card required. From $39 per month View our pricing The new age of AI-first customer service starts here Start free trial Use cases For customers For support agents For support leaders Company size Mid-market / enterprise Small business Early stage Industries Financial services E-commerce Software and technology Healthcare Features Business messenger Customizable bots Automated answers Product tours Outbound messaging Inbox Help center articles Apps and integrations Customer data Live chat Mobile apps Mobile carousels Series Tickets Transactional messaging Surveys Phone SMS Customers Coda Atlassian Frame.io Spendesk Synthesia Bailey Nelson Fresh Technology Hospitable Wolt Fathom Company About Customers Community forum Careers Newsroom App partner program Service partner program Contact us Status Resources Blog Watch a demo Academy Webinars Product changes App store Docs Developers Books and guides Services Terms Privacy...